Shipping policy

Shipping Policy

Third Horse Coffee ships orders throughout the United States using USPS and UPS.

Shipping Rates

For orders under $50, shipping charges are calculated at checkout based on the items in your order, shipping destination, and available carrier services.

Orders of $50 or more qualify for free standard shipping within the United States.

Processing and Delivery Times

We work to prepare and ship orders promptly. Delivery times shown at checkout are estimates provided by the shipping carrier and are not guaranteed. Delivery may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Once your order ships, tracking information will be provided when available.

Local Delivery

Local delivery is available to eligible ZIP codes in our surrounding area.

Orders must be at least $15 to qualify for local delivery. Local delivery is $4 for orders under $50 and free for orders of $50 or more.

Local deliveries are normally made on Monday mornings. Delivery timing may vary depending on order volume, holidays, weather, and other circumstances. We will contact you if there is an issue completing your delivery.

Local Pickup

Free local pickup is available for customers who select pickup at checkout.

We will notify you when your order is ready. Please wait until you receive a pickup notification before coming to pick up your order. Pickup instructions will be provided with your order information.

Incorrect Addresses and Delivery Problems

Customers are responsible for providing a complete and accurate shipping or delivery address. If you notice an error in your address, please contact us as soon as possible.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

If your tracking information shows that an order was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us. We will assist where we reasonably can with carrier-related delivery issues.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us promptly through the Contact page on our website. Please include your order number and, when applicable, photographs of the damaged item and packaging.

For information about refunds, replacements, and returns, please see our Return and Refund Policy.