Refund policy

Return and Refund Policy

We want you to be happy with your purchase from Third Horse Coffee. If there is a problem with your order, please contact us and we will do our best to make it right.

Coffee and Other Food Products

Because coffee and other food products are perishable consumable goods, we do not accept returns or exchanges of these products due to preference or a change of mind.

If your order arrives damaged, is incorrect, or there is a problem with the product you received, please contact us as soon as possible. Depending on the circumstances, we may replace the product, issue a refund, or provide another appropriate solution.

Apparel and Merchandise

Apparel and other eligible merchandise may be returned or exchanged within 30 days of delivery. Items must be unused, unworn, unwashed, and in their original condition.

Mugs and other non-apparel merchandise must be unused and in their original condition to be eligible for return.

Stickers are final sale unless they arrive damaged or you receive an incorrect item.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly so we can evaluate the issue and make it right. We may request a photograph of the item or packaging to help us resolve the problem.

Return Shipping

If a return is due to an error by Third Horse Coffee or an item arrived damaged or defective, we will cover any necessary return shipping costs. For other eligible merchandise returns or exchanges, the customer is responsible for return shipping costs.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Original shipping charges are not refundable unless the return is the result of our error or the product arrived damaged or defective.

Contact Us

To request a return, exchange, replacement, or refund, please contact Third Horse Coffee through the Contact page on our website. Please include your order number and a brief description of the issue.